Medical Personal Assistant / GP Practice in Mayfair in London - DAYTIME HEALTHCARE RECRUITMENT LIMITED

Daytime Healthcare are assisting an established high-end GP Practice in Mayfair, who are seeking a Medical Executive Assistant to join them.

This surgery have renounced doctors (one who has been a regular on tv) and have high net-worth clientele. There is an excellent working environment and the chance to progress.

You must be very well presented, have good telephone and written skills / experience. You should also have excellent organisational skills. You should have similar Healthcare Medical Secretary experience to be considered.

Key Responsibilities:

1. Administrative & PA Support

• Manage doctors' diaries, appointments, correspondence, and medical notes.
• Coordinate consultations, meetings, and follow-up actions.
• Handle patient registration, referrals, and results in line with GDPR and practice procedures.
• Answering calls, responding to emails and messages, and clinic opening/closing duties.
• Maintain a safe, compliant workplace with proper stock and resource management.

2. Patient Liaison

• Act as first point of contact for patient queries and appointment coordination.
• Guide patients through tests, referrals, and private insurance processes.
• Ensure timely follow-up and resolution of concerns, supporting a seamless patient experience.

3. Results, Referrals & Records

• Track and process test results, referrals, and external communications.
• Maintain accurate patient records in compliance with GDPR and CQC standards.

4. Compliance & Documentation

• Support audits, inspections, and regulatory adherence where needed.
• Follow and promote practice policies and procedures.

5. Financial Processing

• Process payments
• Liaise with the accounts team to ensure accurate reporting and financial protocol adherence.

6. Operational Support

• Oversee clinic stock.
• Identify and resolve day-to-day operational issues.
• Contribute to continuous service improvement and workflow efficiency.

7. Service Promotion

• Support retention and satisfaction by promoting additional services.
• Gather and share patient feedback to enhance the practice offering.

Key Skills & Experience:

• PA/administrative experience in private healthcare or similar customer focused setting.
• Excellent communication and teamwork, with a proactive, patient-focused approach.
• Financial accuracy in processing payments, and recordkeeping.
• Familiarity with GDPR, CQC, and clinical confidentiality protocols.

This position is Monday to Friday, based in Mayfair.