Account Manager in Horley - Specialist Recruit

Account Manager/Customer Success

Location: Horley (Hybrid working)

£30,000 – £35,000 Basic + £45,000 - £50,000 OTE

Are you a relationship-led sales professional who thrives in complex, consultative environments? Do you enjoy working with major public sector customers and turning long-term relationships into real commercial value?

We’re looking for an Account Manager – Public Sector to take ownership of a portfolio of high-value public sector accounts, grow existing relationships, and identify new opportunities across an innovative energy and data services portfolio.

The Role

This is a pivotal role focused on account growth, retention, and customer satisfaction. You’ll act as a trusted advisor to key public sector clients, understanding their challenges and shaping solutions that deliver measurable impact.

You’ll be responsible for managing the full account lifecycle — from strategy and opportunity development through to proposals, tenders, negotiations, and long-term account planning.

What You’ll Be Doing

• Manage and grow a portfolio of major public sector accounts, increasing share of wallet and long-term value.
• Identify new opportunities through referrals, inbound enquiries, and proactive outbound activity.
• Develop and execute account development strategies with clear short- and medium-term goals.
• Build deep customer understanding to position solutions that genuinely support client objectives.
• Lead the preparation of tenders, proposals, quotes, and product demonstrations, ensuring professional and timely follow-up.
• Present and sell a portfolio including utility metering, data services, EV charging solutions, and energy & carbon reporting.
• Work closely with internal teams (Sales, Marketing, Technical, Operations, Project Delivery, Commercial and Support) to deliver seamless customer outcomes.
• Represent the business at exhibitions, events, and customer meetings.
• Maintain accurate reporting, forecasting, and documentation of sales activity and negotiations.

What We’re Looking For

• Proven experience in account management or consultative sales, ideally within the public sector.
• Strong understanding of complex sales cycles, tendering processes, and stakeholder management.
• Ability to build credibility and trust, positioning yourself as a long-term advisor, not just a salesperson.
• Confident negotiator with the ability to adapt to changing customer needs and unexpected challenges.
• Highly organised, commercially astute, and comfortable managing multiple priorities.
• Strong written and verbal communication skills, with the ability to present clearly and persuasively.
• Comfortable working independently while collaborating closely with cross-functional teams.

What You’ll Bring

• A customer-first mindset with a focus on long-term relationships.
• Professionalism, resilience, and calm under pressure.
• A proactive, solutions-oriented approach with strong attention to detail.
• The ability to balance reactive demands with strategic account growth.
• A commitment to continuous learning and personal development.

Why Join?

• A chance to work with high-profile public sector customers on meaningful, future-focused solutions.
• A role with real ownership, visibility, and influence.
• Supportive leadership, clear objectives, and structured development reviews.
• The opportunity to grow your career in a collaborative and forward-thinking sales environment.

This vacancy is being advertised by a recruitment agency acting as an employment agency on behalf of its client. By applying for this role, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws, including the UK General Data Protection Regulation.