Case Support Assistant in Wakefield - CRA Consulting

Role: Case Support Assistant
Salary: £23,000 - £26,000
Location: Wakefield, West Yorkshire
Contract: Full time, permanent, hybrid

We are partnering with a leading organisation in the legal sector to recruit a motivated and highly organised Case Support Assistant to support senior file handlers within a specialist Serious Injury team. This is an excellent opportunity for someone with personal injury experience who enjoys a fast-paced, structured environment and a role that combines client interaction, case progression and administrative support.

Working closely with experienced Fee Earners, you will play a key role in the day-to-day progression of serious injury matters. You will act as a central point of support, helping to ensure files are managed efficiently, information is accurately recorded and clients receive a professional and responsive service throughout the life of their claim.
This role suits someone who is detail-oriented, confident communicating with a range of stakeholders and comfortable working to targets within a performance-driven environment.

Your duties will include:

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  Providing hands-on support to senior file handlers on serious injury files
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  Drafting routine correspondence and case progression documents via the case management system
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  Acting as the first point of contact for Fee Earners, managing incoming calls and enquiries
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  Handling telephone queries where appropriate and ensuring clear, accurate messages are passed on promptly
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  Updating the case management system with timely and accurate information
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  Working with your line manager to achieve agreed monthly KPIs
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  Maintaining well-organised electronic and physical filing systems in line with firmwide standards
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  Managing diary entries and arranging appointments on behalf of Fee Earners
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  Liaising with the Finance team regarding disbursements, outstanding fees and related queries
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  Assisting colleagues during peak periods, including document production, call handling, task lists and general administration
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  Sorting and distributing incoming post efficiently
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  Meeting performance targets within a results-driven environment
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  Undertaking any additional duties required to support the wider team and business

Our client is a highly respected, top-tier UK law firm with a strong national reputation and a modern, forward-thinking approach. The firm has made significant investments in technology, streamlined workflows and agile working practices, all while maintaining a genuine commitment to employee wellbeing and work-life balance. The culture is collaborative, supportive and professional.

To be successful in this role, you will have:

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  Previous experience within a personal injury legal environment (essential)
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  Experience working on multi-track personal injury or medical negligence matters (highly desirable, though fast-track experience will also be considered)
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  Strong organisational skills and attention to detail
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  Confident communication skills, both written and verbal
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  The ability to manage multiple tasks and priorities in a fast-paced setting

The firm offers an excellent benefits package, including:

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  25-30 days' annual leave plus bank holidays
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  Enhanced pension scheme
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  Enhanced maternity, paternity and adoption pay
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  Private medical and health insurance
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  Free eye tests
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  Life insurance
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  Long-service recognition, reward and incentive schemes
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  Firmwide bonus scheme
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  Access to Perkbox benefits
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  Hybrid working options
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  Free on-site parking (when office-based)

CRA Consulting is a specialist legal recruitment consultancy operating across the UK. We work in partnership with reputable law firms at local, regional, national and international level, recruiting across all roles from support staff through to senior leadership and partnership.
Additional Information:

• CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
• This vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.