Utilities Administrator in Chester - Axon Moore Group Ltd

Axon Moore are delighted be recruiting for a Utilities Administrator to join a highly successful, fast growing business based in Chester.

Objectives of the role
• To provide administrative support to the Utilities Manager & wider business in the effective and timely management of utilities services to our pubs.
• Ensuring the utilities administration is managed efficiently and accurately.
• Deliver excellent customer service to all areas both internal and external.
• This role is office based but may involve some occasional travel with field-based colleagues as required.

Key Responsibilities
• Liaising with Business Development Managers, brokers & external 3rd parties to ensure tenant changes are managed through to completion.
• Maintenance of an internal utilities database ensuring all liability invoices are accurate before being passed to finance for processing & payment.
• Any discrepancies or queries are raised to the relevant party and managed through to accurate completion.
• Manage 3rd party customer portals.
• Assist in resolving customer and supplier queries.
• Manage incoming post/emails/phone calls & general correspondence.
• Assist in resolution of aged queries.
• Ad hoc tasks as required.

Skills and Experience
• Exceptional organisational skills and ability to prioritise and work to tight timescales.
• Accuracy and attention to detail is critical to this role.
• Excellent communication and interpersonal skills, (written and verbal).
• Engage and build strong relationships across internal departments.
• Enthusiastic and self-motivated individual with the ability to work independently.
• Strong customer service instincts and ability to support stakeholders.
• Proactive, focused and results driven.
• Ambitious, confident and a quick learner
• Computer Literate in Excel, Word, and Outlook, including Inbox management.
• Knowledge of Utilities Sector preferable but not essential.