Service Manager in Sheffield - the guinness partnership

Guinness Property is at a pivotal moment with significant opportunities for growth and innovation. We are seeking a Repairs Service Manager to join our Sheffield-based team on a full-time, permanent basis covering  Yorkshire, Derbyshire, Lincolnshire & Nottingham. 

Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us serve this mission by joining our crucial repairs team.

Reporting to the Repairs Delivery Manager, you will manage and support the Responsive Repairs team to deliver quality first-time fix repairs in our residents' homes within the region. 

You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractors' performance and compliance, and ensure the relevant resources are in place. 

Candidates must live within Sheffield, and you must also have a full UK driving licence, as you will be issued with a company van for work use.

Key Responsibilities

• Operative management: You will provide professional advice and guidance to colleagues with regard to the appropriate uses of materials in line with legislative standards and company guidelines.
• Complaint resolution: You will ensure that timely investigations and responses to complaints are made and that workflow tasks are completed, and that systems are updated.
• Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
• Health & safety awareness: You will ensure that the company’s obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.

What we're looking for

• Relevant technical qualification – trade NVQ level 3 or equivalent.
• Working knowledge of Awaab’s Law and managing damp & mould within properties.
• Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities. 
• You will have up-to-date knowledge of building maintenance, Decent Homes standards and safety legislation.
• You will hold a valid driver’s licence, as a company vehicle will be provided. 
• Experience in successfully delivering an excellent customer-focused repair service.

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

Please note, interviews will be held in person on the week commencing the 16th December.

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.  Please apply with a CV and a covering letter detailing how you meet the essential criteria.  

REEDTGP