Client Engagement Advisor in Sheffield - CRA Consulting

Role: Client Engagement Advisor
Salary: £23,000 - £25,000
Location: Sheffield, South Yorkshire
Contract: Full time, permanent

We're delighted to be supporting a well-established Sheffield law firm in their search for a New Business Advisor to join their busy and growing Conveyancing and Family Law teams.
This is a fantastic opportunity for someone with a background in customer service or sales, who thrives on building relationships, understanding client needs, and converting initial enquiries into active clients.
No prior legal experience is required - the firm will provide comprehensive training on legal processes, terminology, and client journey management. However, experience within professional services or other client-focused, confidential environments will be an advantage, particularly where professionalism and discretion are key.

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  Manage incoming enquiries across Conveyancing and Family Law services
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  Build trust and rapport with prospective clients from the first interaction
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  Provide clear, empathetic, and informative guidance on services and next steps
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  Support clients through the initial stages of instruction
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  Work towards conversion targets and contribute to the firm's overall growth
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  Collaborate closely with both the Conveyancing and Family Law teams to ensure a smooth client experience

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  Proven experience in customer service, sales, or client support
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  Excellent communication and interpersonal skills, with a genuine client-first approach
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  Confident in handling and converting new business enquiries
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  Able to maintain discretion and empathy, particularly when dealing with sensitive family matters
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  Comfortable in a target-driven, professional environment
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  Organised, proactive, and capable of managing multiple client interactions simultaneously

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  Comprehensive training and induction into both Conveyancing and Family Law areas
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  A supportive, collaborative, and people-focused firm culture
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  Modern offices in central Sheffield
• A genuine opportunity to enter or progress within the legal sector and develop your career

This is an exciting opportunity to bring your people skills into a respected and professional legal setting, helping clients through the important milestone of buying or selling a home

CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.

This vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days