Complaints Manager in Salisbury - CV-Library
Complaints Manager in Salisbury - CV-Library
Job Overview
Location
Salisbury, England
Job Type
Full Time
Salary
TBC
Date Posted
11 days ago
Additional Details
Job ID
100019036
Job Views
8
Job Description
New role for 2025 - Complaints Manager – Lead, Innovate, Transform!
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive on solving challenges, inspiring teams, and driving continuous improvement? If so, we have the perfect opportunity for you!
As a Complaints Manager, you will take charge of a pivotal function, ensuring customer concerns are resolved promptly and efficiently while fostering a culture of excellence and improvement. This role is your chance to lead a dynamic team, create lasting change, and influence the direction of an industry-leading complaints function.
What You’ll Do:
*
Lead Complaint Resolution: Ensure every customer receives timely, empathetic, and effective resolutions to their concerns. Handle high-profile cases and keep customers informed throughout.
*
Drive Process Improvement: Collaborate across teams, conduct root cause analysis, and implement strategies to enhance service quality and reduce recurring issues. Stay ahead of industry trends and regulatory changes.
*
Inspire Your Team: Manage, mentor, and motivate a high-performing complaints team. Provide training, foster a customer-focused culture, and ensure accountability and continuous improvement.
*
Report and Influence: Use data-driven insights to identify trends, prepare actionable reports, and drive change at the senior management level.
What You’ll Bring to the Role:
*
Knowledge: Expertise in insurance processes, FCA-regulated complaints environments, and ICOB rules. Strong understanding of regulatory requirements like FCA and Consumer Duty.
*
Skills: Exceptional communication, leadership, and problem-solving skills. Proven experience in managing high-performing teams and handling complex complaints.
*
Mindset: Detail-oriented, quality-driven, and passionate about enhancing the customer journey.
What’s in it for You?
*
A competitive salary
*
The chance to lead and develop your team of talented professionals
*
A dynamic role where your expertise drives positive change for both customers and the business
*
The chance to join one of the area's most ambitious and growing companies
Take the lead in shaping the future of complaints handling in the insurance industry. Be the difference that customers and your team can count on.
Apply Today to start your journey as a transformative Complaints Manager - Contact us to discuss your application
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive on solving challenges, inspiring teams, and driving continuous improvement? If so, we have the perfect opportunity for you!
As a Complaints Manager, you will take charge of a pivotal function, ensuring customer concerns are resolved promptly and efficiently while fostering a culture of excellence and improvement. This role is your chance to lead a dynamic team, create lasting change, and influence the direction of an industry-leading complaints function.
What You’ll Do:
*
Lead Complaint Resolution: Ensure every customer receives timely, empathetic, and effective resolutions to their concerns. Handle high-profile cases and keep customers informed throughout.
*
Drive Process Improvement: Collaborate across teams, conduct root cause analysis, and implement strategies to enhance service quality and reduce recurring issues. Stay ahead of industry trends and regulatory changes.
*
Inspire Your Team: Manage, mentor, and motivate a high-performing complaints team. Provide training, foster a customer-focused culture, and ensure accountability and continuous improvement.
*
Report and Influence: Use data-driven insights to identify trends, prepare actionable reports, and drive change at the senior management level.
What You’ll Bring to the Role:
*
Knowledge: Expertise in insurance processes, FCA-regulated complaints environments, and ICOB rules. Strong understanding of regulatory requirements like FCA and Consumer Duty.
*
Skills: Exceptional communication, leadership, and problem-solving skills. Proven experience in managing high-performing teams and handling complex complaints.
*
Mindset: Detail-oriented, quality-driven, and passionate about enhancing the customer journey.
What’s in it for You?
*
A competitive salary
*
The chance to lead and develop your team of talented professionals
*
A dynamic role where your expertise drives positive change for both customers and the business
*
The chance to join one of the area's most ambitious and growing companies
Take the lead in shaping the future of complaints handling in the insurance industry. Be the difference that customers and your team can count on.
Apply Today to start your journey as a transformative Complaints Manager - Contact us to discuss your application
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